Terms & Compliance

 

By accessing our website or using the services of Lonepeak.AI (“we,” “us,” or “our”), you agree to be bound by the following Terms & Compliance (the “Terms”).

 

1. Our Services

 

We provide two primary services:

  • Ignite (Revenue Recovery): We access a client’s existing CRM of dormant leads and use AI-driven communication (SMS, email) to re-engage, qualify, and book appointments for the client’s sales team.

  • Apex Dealflow (Pipeline Generation): We build and manage an outbound sales pipeline by identifying new prospects and using AI-driven communication to book qualified appointments.

All services are provided as a “done-for-you” (DFY) model, subject to a signed Service Agreement.

 

2. Client Responsibilities

 

You (the “Client”) agree to:

  • Provide accurate and complete information about your business and goals.

  • Provide timely access to necessary assets, including your CRM and lead lists.

  • Warrant that all lead data provided to us for the Ignite service was collected legally and that you have a sufficient basis (such as prior express or inferred consent) to allow us to contact these leads on your behalf.

  • Work with us in good faith to support the sales process for appointments we book.

 

3. Compliance with Australian Spam Act 2003

 

Our Commitment: Lonepeak.AI is built on a “compliance-first” framework. We are fully committed to upholding all requirements of the Australian Spam Act 2003.

  • Consent: We operate on the basis that the Client has obtained the necessary consent (express or inferred) to message the leads in their database.

  • Identification: All commercial electronic messages (CEMs) sent on your behalf will clearly and accurately identify your business as the sender.

  • Opt-Out (Unsubscribe): Every message will contain a clear, functional, and low-cost “opt-out” mechanism (e.g., “Reply STOP”). We will process all opt-out requests instantly and automatically.

 

4. Client Confidentiality & Non-Disclosure

 

Your competitive advantage is our priority. We treat our client list as highly confidential.

  • We will not disclose the identity of our clients in any public-facing marketing or sales materials.

  • We will never use your company logo, name, or specific results on our website or in case studies without your explicit, prior written consent.

  • This policy is our default. We understand that our services are a key strategic advantage, and we are committed to protecting your privacy and competitive edge.

 

5. Payments

 

The Client agrees to pay all fees as specified in their signed Service Agreement. This typically includes:

  • A one-time Setup Fee.

  • A recurring Monthly Retainer.

  • A Performance Bonus for qualified appointments booked.

All fees are listed in AUD and are exclusive of GST.

 

6. Limitation of Liability

 

Lonepeak.AI provides a service, not a guarantee of sales. Our performance is dependent on many factors outside our control, including your list quality, market conditions, and your sales process.

To the maximum extent permitted by law, Lonepeak.AI shall not be liable for any indirect, incidental, or consequential damages. Our total liability in any matter arising from our services is limited to the total fees paid by you in the preceding three (3) months.

 

7. Termination

 

Either party may terminate the service agreement with 30 days’ written notice. Upon termination, the Client is responsible for all fees incurred up to the end of the notice period.

 

8. Contact Us

 

If you have any questions about these Terms, please contact us at: hello@lonepeak.ai