Privacy Policy

 Last Updated: 31 October 2025

Lonepeak.AI (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal information. This policy applies to visitors of our website (lonepeak.ai) and clients who use our services.

 

1. Information We Collect

 

We collect information in the following ways:

  • Information You Provide: When you book a call or contact us, you may provide us with personal information such as your name, email address, phone number, and company name.
  • Information from Website Visitors: We may collect non-personally identifiable information, such as your IP address, browser type, and how you interact with our website, through the use of cookies and analytics tools (e.g., Google Analytics).
  • Client Data (Information We Process on Your Behalf): To provide our Ignite and Apex Dealflow services, our clients (“Clients”) provide us with access to their CRM data. This data includes personal information about their existing or potential customers (“Leads”), such as names, email addresses, and phone numbers. Our processing of this data is governed by our Service Agreement with our Client. We act as a data processor for this information.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

  • To Provide Our Services: To set up, operate, and maintain our Ignite and Apex Dealflow services on behalf of our Clients.
  • To Communicate With You: To respond to your inquiries, schedule discovery calls, and send you information about our services.
  • To Improve Our Website: To understand how visitors use our site, which allows us to improve the user experience and our marketing.
  • For Legal & Compliance: To comply with our legal obligations, including our responsibilities under the Australian Spam Act 2003.

 

3. Data Storage and Security

 

We take data security seriously. We implement appropriate technical and organizational measures to protect the personal information we hold against unauthorized access, disclosure, alteration, or destruction. All data is stored on secure, encrypted servers.

Our Clients’ CRM data remains their property. We only access it for the express purpose of providing the agreed-upon services and delete it upon termination of our service agreement.

 

4. Third-Party Access & Disclosure

 

We do not sell, trade, or rent your personal information to others.

We may share information with trusted third-party service providers who assist us in operating our business, such as:

  • Communication APIs (e.g., Twilio) for sending SMS messages.
  • Email Service Providers for sending emails.
  • Scheduling Software (e.g., Cal.com) for booking discovery calls.

We only provide these services with the minimum information necessary to perform their function.

 

5. Your Rights & Choices

 

You have the right to access, correct, or update your personal information. If you wish to do so, please contact us at hello@lonepeak.ai.

For “Leads” whose data we are processing on behalf of a Client: We are acting as a data processor. All requests for access, correction, or deletion (including “opt-out” requests) should be directed to the Client (the business that originally collected your data). We will fully assist our Clients in responding to such requests.

 

6. Changes to This Policy

 

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top.

 

7. Contact Us

 

If you have any questions about this Privacy Policy, please contact us at: hello@lonepeak.ai